Mattersight?

Ok, I confess that I should not even be here this morning on my blog as I have set myself another goal today still I just thought I 'd share this with you:

Are you the kind of person who prefers to be chatty on customer service calls, or do you like to get right to the point? Do you prefer to be lead through an explanation every step of the way, or do you prefer the person on the other end to just shut up and “do what they need to do”? Do you prefer person-centered explanations, or technical explanations? Are you outgoing, or are you shy?

Believe it or not, there is a computer system out there that can figure out the details of your personality and interaction style after listening to mere seconds of your phone calls. In fact, this may have already happened the last time you called a customer service line. There is no way you would ever know.

Mattersight is an extremely sophisticated data analysis system that listens to the way you respond on the telephone. It listens to you in the background, and breaks down hundreds of micro-features of your voice: volume, tone, pauses, speed of response, and so on. It uses extremely sophisticated mathematical algorithms to interpret these features, compare them to data in their databases, and come up with a personality profile for you.

All of this happens, by the way, during the first few seconds that you are on the phone. 

Then, when you are finally connected to a sales representative or customer service professional, Mattersight takes its analysis of your personality, compares it to the personality profiles of the call center employees that it has on file, and automatically connects you with the service agent that you are most compatible with.

So I have a question: are they allowed to do that? Your views are welcome!

Source : http://www.kernelmag.com/features/report/5648/sleepwalking-into-moral-censorship/

Let's celebrate!

We knew we wanted something different, so when our vicar (Vicar, St Mary's & St Martin's Church, Blyth) suggested a flashmob, we were sold.
Gary Richardson

A perfect husband?

A woman was walking along the beach when she stumbled upon a Genie’s lamp. She picked it up, rubbed it, and a Genie appeared. The amazed woman asked if she got three wishes. The Genie said, “No. Due to inflation, constant downsizing, and fierce global competition, I can only grant you one wish. So, what’ll it be?” The woman didn’t hesitate. She said, “I want peace in the Middle East. See this map? I want these countries to stop fighting with each other.” The Genie looked at the map and exclaimed, “Lady, these countries have been at war for thousands of years. I’m good but not THAT good! Make another wish.” The woman thought for a minute and said, “Well, I’ve never been able to find the right man. You know, one that’s considerate and fun, likes to cook and helps with the housecleaning, is romantic, gets along with my family, doesn’t watch sports all the time, and is faithful. That’s what I wish for—a perfect husband.” The Genie let out a long sigh and said, “Let me see that map again.”

The wrong wish

A married couple, both 60 years old, were celebrating their 35th anniversary. 

During their party, a fairy appeared to congratulate them and grant them each one wish. 
       
      The wife wanted to travel around the world. 

The fairy waved her wand and poof - the wife had tickets in her hand for a world cruise. 
       
      Next, the fairy asked the husband what he wanted. 
       
      He said; "I wish I had a wife 30 years younger than me." 
       
      So the the fairy picked up her wand and poof -

 the husband was 90.

Your boss and you!

Your Boss and You

Hopefully this does not apply to your boss! If it does you may want to consider moving on. There are after all lots of fish in the sea, i.e. lots of excellent companies around! You may not be in the right job! 

      When you take a long time, you're slow.
      When your boss takes a long time, he's thorough.
      
      When you don't do it, you're lazy.
      When your boss doesn't do it, he's too busy.
      
      When you make a mistake, you're an idiot.
      When your boss makes a mistake, he's only human.
      
      When doing something without being told, you're overstepping your authority.
      When your boss does the same thing, that's initiative.
      
      When you take a stand, you're being bull-headed.
      When your boss does it, he's being firm.
      
      When you overlooked a rule of etiquette, you're being rude.
      When your boss skips a few rules, he's being original.
      
      When you please your boss, you're apple polishing.
      When your boss pleases his boss, he's being co-operative.
      
      When you're out of the office, you're wandering around.
      When your boss is out of the office, he's on business.
      
      When you're on a day off sick, you're always sick.
      When your boss is a day off sick, he must be very ill.
      
      When you apply for leave, you must be going for an interview.
      When your boss applies for leave, it's because he's overworked.

Ecclesiastes 5:18

This is what I have observed to be good: that it is appropriate for a person to eat, to drink and to find satisfaction in their toilsome labor under the sun during the few days of life God has given them--for this is their lot.

Isaiah 3:10

Tell the righteous it will be well with them, for they will enjoy the fruit of their deeds.

Have a blessed week-end! Yours in Christ. N.