Mattersight?

Ok, I confess that I should not even be here this morning on my blog as I have set myself another goal today still I just thought I 'd share this with you:

Are you the kind of person who prefers to be chatty on customer service calls, or do you like to get right to the point? Do you prefer to be lead through an explanation every step of the way, or do you prefer the person on the other end to just shut up and “do what they need to do”? Do you prefer person-centered explanations, or technical explanations? Are you outgoing, or are you shy?

Believe it or not, there is a computer system out there that can figure out the details of your personality and interaction style after listening to mere seconds of your phone calls. In fact, this may have already happened the last time you called a customer service line. There is no way you would ever know.

Mattersight is an extremely sophisticated data analysis system that listens to the way you respond on the telephone. It listens to you in the background, and breaks down hundreds of micro-features of your voice: volume, tone, pauses, speed of response, and so on. It uses extremely sophisticated mathematical algorithms to interpret these features, compare them to data in their databases, and come up with a personality profile for you.

All of this happens, by the way, during the first few seconds that you are on the phone. 

Then, when you are finally connected to a sales representative or customer service professional, Mattersight takes its analysis of your personality, compares it to the personality profiles of the call center employees that it has on file, and automatically connects you with the service agent that you are most compatible with.

So I have a question: are they allowed to do that? Your views are welcome!

Source : http://www.kernelmag.com/features/report/5648/sleepwalking-into-moral-censorship/

Wireless, of course!

After having dug to a depth of 10 feet last year, Australian scientists found traces of copper wire dating back 200 years and came to the conclusion that their ancestors already had a telephone network more than 150 years ago.

Not to be outdone by the Aussies, in the weeks that followed, an American archaeologist dug to a depth of 20 feet and, shortly after, a story was published in the New York Times: "American archaeologists, finding traces of 250-year-old copper wire, have concluded that their ancestors already had an advanced high-tech communications network 50 years earlier than the Australians".

One week later, the Council in Manchester, reported the following:

"After digging as deep as 30 feet in Rochdale, Jack Smith, a self-taught archaeologist, reported that he had found 'absolutely nothing'. Jack has therefore concluded that 250 years ago, Lancashire had already gone wireless."

Just makes you proud to be British!


Blessings.